Terms & conditions

Contract

Aurum accepts orders upon receipt of payment for goods ordered. Immediately upon receipt of payment we send you confirmation via e-mail and thereby a legal contract is established between you and Aurum.

Prices and Taxes

All prices are in icelandic krona (isk) with value-added tax. Freight costs are added to the original price. Please note that some areas may be outside our shipping range. Information regarding shipping may be obtained in the section labeled “Shipping” which appears later in this document. Customers residing outside of Iceland may find their orders subject to import duties/tariffs. All such costs are paid by the buyer.

Products

We make every effort to display our products in realistic colors. However, we cannot guarantee complete accuracy of the colors as they appear on your computer. This is due to unavoidable technical limitations of web pictures. Furthermore, we make every effort to furnish you with the correct descriptions and dimensions of our products.

Cancellations

Cancellations are accepted only if received by Aurum via e-mail within 4 working days of delivery. The cancellation request must include your name and order number. Such cancellations are accepted without reservations and are fully refundable. In the event the goods are already shipped, the customer is responsible for all shipping costs. The goods must be returned undamaged and in their original wrappings.

We hope that you will be pleased with the goods purchased from us. In the event you receive damaged or defective goods, we guarantee replacement as soon as possible subject to the condition that we are notified within 4 working days via e-mail.

Shipping

All orders are shipped via the Icelandic post office subject to their terms and conditions. The orders are delivered to your home and are shipped within 4-5 working days providing they are in stock. Freight will be charged according to the current prices published by Iceland Post.

Return Policy

In the event you are not satisfied with goods from Aurum, they can be returned to us within 7 days of arrival. Refund will be issued within 30 days. Receipt must be included with all returned goods. If the goods were damaged in shipping, we request that you save the goods and their original wrappings and contact our website immediately.

Security

You have read and agreed to Aurum’s privacy policy (see our privacy page).

Governing Law

This contract is in accordance to Icelandic Law and therefore subject to Icelandic jurisdiction in the event that disputes may arise.

The jewellery shown on this website are design exclusive to Aurum.

Trademark

au is registrated trademark of Aurum. Any possible counterfeits will be prosecuted. Trademarks, other marks, logos, names, images and products displayed on this website are registered and unregistered trademarks or other intellectual properties owned, controlled or licensed by Aurum ehf.