Shipping and Return Policies

Shipping

Free Worldwide Courier Shipping

AURUM is pleased to offer you complimentary courier shipping on all orders above €120. Every order is packaged in our distinctive boxes formed in the natural shape of an Icelandic pebble, perfect for gift giving. 

International Orders

We ship all international orders via DHL.

If the amount of your order is €120 and above, we will include DHL courier shipping for free.

For orders under €120, we will charge a flat €8 shipping fee.

Here are DHL's estimated transit times (from Iceland):

  • To Europe: 1-2 business days
  • To USA: 1-3 business days
  • To rest of world: 2-3 business days

In addition to the above, please allow 1-2 business days for our internal order processing.

Please note that shipping is separate from any import taxes or duties you might owe in your own country. AURUM does not cover those amounts (see further details below). 

Inbound VAT, Sales and Use Taxes, and Import Duties

We will include the original sales receipt and order value in the customs declaration. You are liable to pay any inbound taxes or duties imposed by your country's tax and customs authorities. If any such taxes or duties are payable, DHL will collect them from you and remit them to the relevant authorities in your country. DHL charges an administration fee for this service, which is approximately €10.

Domestic Orders

For orders within Iceland, we ship for free via Iceland Post (Pósturinn) and will email you with your package's tracking number when shipped.

Returns & Refunds

AURUM is committed to the quality of our products and the satisfaction of our customers. We will gladly accept the return of unused or faulty items with the exception of customized or engraved items. You can also send back your items for re-sizing or exchange. Here are our specific policies:

Re-sizing & Exchanges

Re-sizing: If your item does not fit, we will re-size it free of charge.

Exchanges: You may also exchange items, as long as they are in their original, unworn condition, within 30 days of the original purchase date.

We will re-size or exchange your items free of charge. However, you will be responsible for the cost of sending back your item(s) to Iceland, and we will also deduct the actual cost of shipping your item(s) back to you.

If you would like to send back items for re-sizing or exchange, please contact our customer service at info@aurum.is for instructions.

Return for Refund

With the original receipt, you may return your items and receive a refund, in the original form of payment, within 30 days of your purchase date. You are responsible for the cost of sending the item(s) back to us in Iceland. The amount of the refund depends on whether it's a partial or full return:

Partial returns: If you have bought multiple items and wish to return only certain of them, we will refund you the amount you paid for such items. 

Full returns: If you return your entire order, the actual shipping fees that Aurum paid on your original order and any transaction fees that were charged to Aurum by the payment provider of your original payment will be deducted from your refund amount.

If you would like to send back items for partial or full refund, please contact our customer service at info@aurum.is for instructions.