Shipping and Return Policies

Free Worldwide Courier Shipping

Aurum is pleased to offer you complimentary courier shipping on all orders above €120. Every order is packaged in our distinctive boxes formed in the natural shape of an Icelandic pebble, perfect for gift giving. 

International Orders

We ship all international orders via DHL.

If the amount of your order is €120 and above, we will include DHL courier shipping for free.

For orders under €120, we will charge a flat €8 shipping fee.

Here are DHL's estimated transit times (from Iceland):

  • To Europe: 1-2 business days
  • To USA: 1-3 business days
  • To rest of world: 2-3 business days

In addition to the above, please allow 1-2 business days for our internal order processing.

Please note that shipping is separate from any import taxes or duties you might owe in your own country. Aurum does not cover those amounts (see further details below). 

Inbound VAT, Sales and Use Taxes, and Import Duties

We will include the original sales receipt and order value in the customs declaration. You are liable to pay any inbound taxes or duties imposed by your country's tax and customs authorities. If any such taxes or duties are payable, DHL will collect them from you and remit them to the relevant authorities in your country. DHL charges an administration fee for this service, which is approximately €10.

Domestic Orders

For orders within Iceland, we ship for free via Iceland Post (Pósturinn) and will email you with your package's tracking number when shipped.

Return Policy

Aurum is committed to the quality of our products and the satisfaction of our customers. We will gladly accept the return of unused or faulty items. With the original receipt, you may return for a full refund, in the original form of payment, within 30 days of your purchase date. Any shipping fees that you paid on the original order are final and will not be refunded. You are also responsible for paying the return shipping costs to Iceland.

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