Shipping & Returns
We do our best to process your online order within 24 hours of receipt. All orders are processed and shipped during regular business hours (excluding weekends and major holidays). Shipping and process fees include our service, processing, packaging and delivery costs. All AURUM products are shipped from Iceland.
AURUM offers two options for the delivery of your orders:
Standard shipping via Iceland Post - Free shipping
Delivery usually takes between 4 and 7 working days. Deliveries via Iceland Post can be subject to duties and taxes according to the receiving country’s laws. These charges are not included in the shipping cost.
Standard shipping: Free shipping.
Air Express via DHL
Delivery usually takes between 2 and 4 working days. Deliveries via DHL within Europe are not subject to duties and taxes according to the receiving country’s laws. Outside Europe, any charges are included in the shipping cost.
The charge for Air Express delivery is €29 (EUR).
Please contact the Aurum Customer Service team by telephone on (+354) 551 2770 or by email at firstname.lastname@example.org if you have any questions.
If you receive your AURUM product and discover that it is not what you were expecting, you may return it to us at your own expense. We will accept the return of goods within 30 days of you receiving them. Goods must be returned in the same condition as you received them. We will then either replace it with a new AURUM product of your choice (at no cost to you for Standard Shipping) or we will refund your credit card - whichever you prefer.
When you return an item, please ensure that it includes a note from you with the date you returned it, our original order number, the nature of your request and your contact details (email and telephone).
AURUM ’s address for returns is:
Faulty or damaged goods
If you receive an item that is faulty or damaged, please contact our Customer Service team by telephone on (+354) 551 2770 or by email at email@example.com. They will work with you to rectify the situation as soon as possible.